Organiser Journey
Everything a club, coach or event organiser needs to go from a new account to a first payout on Feet and Pedals, in seven steps.
Download the PDFYour journey at a glance
Seven steps take you from registration to money in your account. Steps 1 to 3 are done once. Steps 4 to 7 repeat for every event you run.
What to have ready
- Your club or brand name and logo
- Mobile number and email you check
- Your city and State
- GSTIN and registered business name, if you are GST registered
- An event banner (JPG, PNG or WebP, up to 2 MB)
- Event description, schedule or itinerary
- Ticket types, prices, seats and sale dates
- A venue you can find on the map, or a note that it is online
Register and get started
You need an Organiser account, and you need to accept the Organiser Terms once.
Create your account
- Go to feetandpedals.com and open Register.
- Under Account Type, choose Organizer.
- Fill in Full Name, Mobile Number, Email, Password and Confirm Password, then tick the agreement box and register.
- If the site asks for an email code, enter the 6-digit code we send to your inbox.
Full Name is the name buyers see on your events and organiser page. Use your club, brand or company name, not a personal name.
Already have an athlete account?
Open your dashboard and click Be an Organizer, then accept the Organiser Terms in the pop-up. Our team reviews the request and emails you when it is approved. After approval, use Switch To Organizer in the sidebar to move to the organiser panel, and Switch to User to come back.
Accept the Organiser Terms
The first time you open the organiser panel you will see a page titled One last step. Read the Organiser Terms and Conditions, tick the box and click Agree and continue. The button stays disabled until the box is ticked.
A message saying "Your account is not approved. Please contact support." means your account is waiting for approval by the Feet and Pedals team. Approval is quick when your name and contact details are complete.
Complete your profile
Your profile is what buyers see, and your State decides how GST is shown on invoices.
Open Profile from the header and fill in the following.
| Section | What to add |
|---|---|
| Organizer Images | Profile Picture (your logo) and Cover Banner. JPG, JPEG, PNG or WebP, up to 2 MB each. |
| Organizer Details | Full Name, Phone and Email. Phone and email must be unique on the site. |
| Social links | Facebook, Twitter, Instagram and YouTube links (optional). |
| Address | Street Address, Zip Code, State (for GST invoices) and GSTIN (optional, if you are GST registered). |
| Description | A short introduction to your club or business. |
The State and GST pop-up
When you start creating your first event, a pop-up titled Add your GST details appears if your State is missing. You cannot save an event without a State.
- Click Use my current location to detect your State, or choose it from the list.
- Not GST registered? Leave I have a GSTIN unticked and click Save. Nothing else is needed.
- GST registered? Tick I have a GSTIN, enter the 15-character GSTIN and your Legal / Registered Business Name. The first two digits of the GSTIN must match the State you chose.
Your legal name is used on GST invoices only. Buyers keep seeing your brand name (Full Name) on your events.
Choose a subscription plan
You need an active plan before you can create events. Pick your plan first.
Until a plan is active, only Dashboard, Followers, Subscription Plans, Support Ticket, Subscription Log and Profile are open. Every other link sends you back to Plans with the message "You need an active subscription to access all features."
Plans on offer
Snapshot as of September 2026. Plans, prices and fees are set by Feet and Pedals and can change, so check the Subscription Plans page for the current list.
| Plan | Price | Events | Platform fee | Also includes |
|---|---|---|---|---|
| 90 Days Early Bird Offer | Free for 90 days | Up to 10 | 1% | Featured events on the home page |
| Basic Monthly | ₹299 per month | Up to 5 | 5% | Featured and recurring events |
| Basic Yearly | ₹1,999 per year | Up to 100 | 3% | Featured and recurring events |
| Pro Monthly | ₹399 per month | Up to 200 | 5% | Featured and recurring events |
| Pro Yearly | ₹2,999 per year | Up to 200 | 3% | Featured and recurring events |
- Prices include GST. A GST tax invoice is issued for every paid plan.
- Platform fee is the convenience fee on your ticket sales. A lower percentage means more for you. Step 7 explains who pays it.
- Every plan allows up to 10 volunteer accounts for check-in.
- Recurring events (a weekly ride or a monthly run) are only available on plans that include them.
How to subscribe
- Open Subscription Plans and click Subscribe Now on your plan.
- Free plan: it starts immediately for its trial period.
- Paid plan: the Payment Preview opens. Add a Coupon Code if you have one and click Apply, then Next and Confirm & Pay. Some payment methods ask you to upload proof of payment, and the plan stays Pending until we confirm it.
- Find your invoice under Subscription Log (statuses: Pending, Rejected, Canceled, Paid) using the Tax invoice link.
You must have your State in your profile before buying a paid plan, so that a valid GST invoice can be issued. Otherwise you will see: "Please add your state (and GSTIN, if you have one) in your profile before buying a plan."
The card at the bottom of the sidebar, Current Subscription, shows your plan and the days left. Use Manage Subscription to renew or change plan before it expires.
Create your event
Open Event Management and click Create Event. The form has four steps: Basic Information, Ticket Types, Application form (optional) and Guest Information.
Form 1 · Basic Information
| Field | What to enter |
|---|---|
| Event Banner | JPG, JPEG, PNG or WebP, up to 2 MB. Use a landscape image with the important text away from the edges. |
| Event Name | Required, up to 255 characters. Include the date range for multi-day trips, for example Tour de Rajasthan (29 Jan - 6 Feb 2027). |
| Volunteer | Optional. Choose the volunteers who will scan tickets at the gate. You can also add them later from Volunteer Management. |
| Event Location | Type in Search Event Address and choose a suggestion from the list, so the map position is saved. For an online event, tick This is an online event (no physical venue). |
| Events Category | Choose at least one, for example Running, Cycling, Trekking or Hiking. |
| Events Preference | Is Featured (Yes or No, subject to your plan) and the Event description editor. Use headings and bullet lists for the itinerary, inclusions and rules. |
| Events Meta | Meta Title, Meta Description and Meta Keywords. These help your event appear in search results. |
Typing an address is not enough. If you skip the suggestion list you will see "Choose the event address from the suggestions that appear as you type, or tick 'This is an online event'."
Form 2 · Ticket Types
| Field | What to enter |
|---|---|
| Event Start / End Date | Both are required. The end cannot be before the start. |
| Is Event free | Choose No for paid events. |
| Single ticket for whole event | Yes gives one set of tickets for the whole event. No lets you price each day separately. |
| Max Tickets per User | The most tickets one buyer can take in a single order. |
| T-Shirt/Jersey Size needed? | Yes asks every buyer for a size at checkout. |
| Organizer fee | An optional amount added to the ticket price and paid to you. Leave at 0 if you do not charge one. |
| Who pays the platform convenience fee? | Buyer pays it on top of the ticket price, or I pay it (deducted from my payout). See Step 7. |
| Recurring Event | Only if your plan supports it. Choose Daily, Weekly or Monthly, how often, the weekdays, and when the series ends. |
Ticket types (paid). Add one or more, and use Add Another Ticket Type for more.
- Type: a name buyers understand, such as General, VIP or Early Bird.
- Seating Capacity: how many tickets of this type you will sell.
- Ticket Price: the price per ticket.
- Sales Start and Sales End date, and the time. Set a sales end you are comfortable with, because refunds are tied to it (see Step 6).
- Have Discount: optional, with a start and end, a Fixed or Percentage type, and a value.
Ticket types (free). Give each ticket a name, a quantity (leave blank for unlimited) and the sales start and end.
Form 3 · Application form (optional)
Ask bookers a few questions before they pay, for example their riding experience for an expedition, or their T-shirt size and emergency contact for a race. Leave the switch off and checkout works as normal.
| Part | How it works |
|---|---|
| The switch | Turn on Ask bookers to fill an application form before paying. Switch it off at any time to remove the form. |
| Start from a template | Ready-made question sets such as Cycling expedition, Trek / hike, Running race and Travel package. You can also copy the questions from another of your events, or use Save as my template to reuse your own set later. |
| Each question | The question, the answer type (short or long answer, number, Yes / No, pick from a list, date or web link), Required, and Ask each person to repeat it for every place in a booking. Keep questions short. |
| Linked to profile | Link a question to the athlete's profile (for example date of birth, blood group, emergency contact, Strava, or years in their sport). Athletes then find it filled in for them, and their answer is saved to their profile for next time. |
| Preview | What bookers will see shows the form as it appears at checkout. |
Name, email and phone always come from the buyer's account, so don't ask for them again. Bookers can pay only after answering every required question.
Form 4 · Guest Information
Optional. Add speakers, coaches or special guests with a photo, name, role, social links and a short description. Then click Save & Finish.
Finish all four forms. Your event is sent to our team for review only when you click Save & Finish on the last form.
Review and go live
Every event is checked by the Feet and Pedals team before buyers can see it.
What to expect
- You receive an email when your event is approved, rejected (with the reason) or put under review. Approved events go live immediately.
- If an event is rejected, read the reason, fix the issue and raise a Support Ticket so it can be looked at again.
- After approval, changing the name, start or end date, free/paid setting, location or categories sends the event back for review, and it is off sale until approved again.
- Other edits, such as ticket details or guests, keep the event live but our team is notified.
- A change to the application form of a live event may also be checked by our team before it goes live.
- Events expire automatically after their end date.
Saving the Ticket Types form rebuilds your ticket types. Plan your tickets before you publish, and contact support before changing them after sales have started.
Recurring events are edited from the main series entry. Once a series has sales, schedule or ticket changes need a new series.
Sell and manage
Once your event is live, your dashboard shows what is happening.
Where to look
| In the sidebar | What it does |
|---|---|
| Dashboard | Balance, total events, tickets sold, total sales, earnings, payouts, followers and average rating, with a 12-month chart, upcoming events and recent reviews. |
| Ticket Purchase Log | Every order on your events: transaction ID, date, amount, fee, tickets and status. Filter by start and end date. Open an order to see your earnings on it, the fee invoice and the buyer's application answers. Events with an application form get an Application answers download (Excel) with every applicant. |
| Refunds | Refund requests from buyers, to approve or reject. |
| Volunteer Management | Create and manage the people who check tickets at the gate. |
| Chat | Messages with buyers. |
| Coupons | Discount codes for your events, when the Coupons add-on is enabled for your account. |
| Followers | People who follow your organiser page. |
Refunds
- A buyer can request a refund only while the order is paid and at least one day before the sale end date of each ticket type. This is why the sales end date matters.
- You will find the request under Refunds marked Requested. Open Review Refund Request and choose Yes, Approve or Reject (add feedback for the buyer).
- On approval, the ticket price goes back to the buyer and the seats return to sale. The platform convenience fee and its GST are not refunded. The refunded amount is deducted from your balance.
Volunteers and check-in on event day
- Open Volunteer Management and click to add a volunteer: photo, full name, phone, unique email, password and address. Your plan sets how many volunteers you can have (up to 10).
- Assign volunteers to an event in the Volunteer field of the event form.
- Volunteers do not log in on the website. They use the QR ticket scanner on their phone, with the email and password you created, and see only the events assigned to them.
- At the gate, the volunteer scans the buyer's ticket QR code or looks up the ticket code, then accepts or rejects it. A ticket can be accepted once. It then shows as scanned.
What buyers receive
- An email with their ticket as a PDF with a QR code, and a tax invoice where one applies.
- WhatsApp updates for order confirmation, payment issues, cancellations, event reminders and event changes, when these are switched on for the site.
- You are notified in the panel (the bell icon) about new purchases, refund requests and payout decisions.
Get paid
Earnings are added to your balance as orders are paid. You request a payout, and we approve it.
Fees and GST
- Platform convenience fee. A percentage of the ticket value set by your plan (see Step 3), plus GST on that fee at the prevailing rate (18% at the time of writing).
- You choose who pays it, per event, in the ticket settings: the buyer pays it on top, or it is deducted from your payout.
- Payment gateway charges are deducted from your earnings by default. Feet and Pedals can change this for your account.
- Free events carry no fees.
- The GST invoice for the fee is addressed to whoever pays it, the buyer or you. When you pay, you can download it from the order detail page and it is also emailed to you.
- Buyer pays the fee: the buyer pays ₹1,059 and you earn ₹1,000.
- You pay the fee: the buyer pays ₹1,000 and you earn ₹941.
Requesting a payout
- Check your balance on the Dashboard.
- Open Payouts, enter the Amount and fill the payout details shown on the form. Upload files as JPG, JPEG or PNG, up to 2 MB. You see an Estimated Fee before you send.
- Click Submit Withdrawal.
- Track it under Payout Log (Pending, Approved or Rejected). Every credit and debit is listed in Transaction Log.
There is a minimum withdrawal amount, and withdrawals may be allowed only on certain days. The form tells you when a request is not allowed: "Your balance is below the minimum withdrawal amount.", "Insufficient balance." or "Withdrawals are only allowed on: [days]."
Quick answers
| If you see... | Do this |
|---|---|
| Most of the sidebar sends me to Plans | You have no active plan. Subscribe in Step 3. |
| "Select your State please." | Choose your State in the pop-up or in Profile (Step 2), then save again. |
| Address error when saving an event | Pick the address from the suggestions, or tick the online event box. |
| "You have reached the maximum number of events allowed for this subscription." | Upgrade your plan or wait for the plan to renew. |
| My live event disappeared from listings | An edit to a key field sent it back for review. It returns when approved. |
| A buyer cannot get a refund | Refunds close one day before the sale end date of the ticket. |
| I cannot request a payout | Check the minimum amount, your balance and the allowed withdrawal days. |
| Anything else | Open Support Ticket in your panel and we will reply there. |
Before you submit an event
- Banner uploaded, name includes the dates for multi-day trips
- Address picked from the suggestions, or online box ticked
- At least one category selected
- Description covers the schedule, inclusions and rules
- Ticket prices, seats and sales dates checked
- Sales end date set with refunds in mind
- All four forms finished with Save & Finish (the application form can stay switched off)